Privacy Policy

We collect personal information that is reasonably necessary for our business operations and to provide our services effectively.

Information you provide directly:When you contact us, request a quote, or book a service, we may collect:

Information collected automatically: When you visit our website, we may automatically collect standard internet log information to help us improve our online services, including:

We use the personal information we collect for the following purposes:

• Service Delivery: To provide and manage our wildlife education, training, and related services.
• Communication: To respond to your inquiries, provide quotes, confirm bookings, and send important updates.
• Customer Support: To address any issues, feedback, or general correspondence.
• Safety: To ensure the appropriate planning and safety of our events and services.
• Website Improvement: To analyze website usage and improve our online presence and user experience.

Given the nature of our educational services, we may occasionally collect information related to minors (such as names and ages for event bookings). We are committed to protecting this privacy. We only collect this information from parents, guardians, or authorized representatives for the sole purpose of organizing our events. We do not use this information for marketing purposes, and our staff hold current Working With Children Checks where required.

We do not sell or trade your personal information to third parties. We may disclose your personal information in the following standard business circumstances:

• Service Providers: To trusted third-party service providers who assist us in operating our website or conducting our business (e.g., payment processors, IT support), provided those parties agree to keep this information confidential.
• Legal Requirements: When required by law, regulation, or government request, or to protect our rights, property, or safety.

We implement reasonable security measures to maintain the safety of your personal information and protect it against unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or out of date. To make a request, please contact us using the details provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational reasons. The updated policy will be posted on our website.

If you have any questions or concerns regarding this Privacy Policy, please contact us at: